If you have questions about the specific operating procedures of a particular trip, please see our full COVID-19 Mitigation Plan. If you have further questions, we encourage you to call. We are happy to discuss your concerns and to explain how we are adapting to observe the guidelines that are being promulgated by federal, state and local health officials.
We are grateful to our amazing guests who have been so understanding and supportive through this challenge. Their kindness and optimism has been truly phenomenal. Fortunately, we have been able to reschedule many of our guests or provide “Adventure Credit” for a future trip with Moab Adventure Center.
We will keep you updated as we learn more. We hope that together we can continue to adapt to change, face the unexpected, stay calm under pressure, and embrace uncertainty. These are hallmarks honed by both our Western River & Moab Adventure Center teams and our guests over the past 60 years. They will serve us well as we continue to do the best we can for ourselves, our families, and our team until we resume life’s daily activities.
To help with your decisions and provide additional information regarding trips for the 2020 season, we’ve compiled a list of our answers to the most common questions we are hearing from our guests.
1. What if, at the time of my departure, I am unable to travel due to a ban or restrictions imposed by federal, state or local agencies?
We have relaxed our 30-day cancellation policy for our day trips. You can now reschedule or cancel without any penalty up to 48 hours prior to your scheduled departure. Regarding multi-day trips, if an official travel ban has been issued that does not allow you to travel to or from your point of origin, Moab Adventure Center will allow you to use the full value of your non-refundable payments as a credit for a future trip. Credits may be applied to the same trip for any available departure through 2022. Please note that no refunds for any unused portion of credit will be given. Give us a call to discuss your particular reservation and options that you have.
2. If I cancel or reschedule, will Moab Adventure Center cover my pre and post-trip flight costs, rental car expense or hotel costs?
In the event of any cancellation or rescheduled trip, you will be responsible for cancellation or change fees related to pre or post-trip flights, rental cars, hotels, etc.
3. What if Park closure or other federal land restriction prevents me from traveling on my scheduled date?
If Moab Adventure Center is unable to operate any day trip, you may receive a full refund or choose to convert your payment into an Adventure Credit for future use. If Moab Adventure Center is unable to operate a multi-day trip for any reason, we will reschedule your departure on a future date of your choice at no additional cost. If you are unable to reschedule at this time, we will issue an Adventure Credit redeemable towards any trip offered by Moab Adventure Center for any available departure through 2022. If you feel you will be unable to travel in the future with Moab Adventure Center, you may choose to receive a refund less the deposit amount for that trip.
4. What if I’m planning to make a new reservation with Moab Adventure Center?
All policies stated here will also apply to new reservations for the 2020 season. You may always check availability of all our trips online. Please don’t hesitate to reach out to us if you have additional questions.
Thank you for your support and trust. The Moab Adventure Center and its parent company, Western River Expeditions, have been family owned and operated for 59 years. We consider our employees and our guests to be part of our extended family. These are challenging circumstances, and like any family, we will endure this and any other challenge we face together. We're glad to have you with us!
We look forward to seeing you in Moab soon!
