COVID-19 Updates - Moab Adventure Center
At Moab Adventure Center, there is nothing more important than the health and safety of our guests and employees. As an organization, we are continually monitoring developments to make the best decisions regarding our trip offerings and policies. We are sensitive to the impacts the COVID-19 news is having on all facets of our lives, and want to reassure you that we are doing everything possible to prepare and to focus on your safety and welfare.
To help with your decision and provide additional information regarding trips for the 2020 season, we’ve compiled a list of our answers to the most common questions we are hearing from our guests.
1. Are you still operating your trips?
Once the restrictions on overnight lodging are lifted, we will resume operation according to recommendations at that time. Despite closures to visitor centers, restaurants, and other services, there is no current indication that the actual National Parks or other federal lands will be closed to visitation.
If you have questions about the specific operating procedures of a particular trip, we encourage you to call. We are happy to discuss your concerns and to explain how we are adapting to observe the guidelines that are being promulgated by federal, state and local health officials.
2. What adjustments have you made to your tours?
We have always observed extensive sanitation practices and we have increased our efforts. For example, on our river trips, lifejackets have always been sanitized between trips, but now we have instituted a system of marking the jackets so that each guest can easily identify their jacket. We are also sanitizing boats, paddles, vans, busses and all other equipment between each launch.
We are limiting the number of guests per vehicle or boat according to recommendations by government agencies. This allows guests to spread out a little more. We are also making the option of private tours more available. If your party is interested in a private tour, please see our private tour options here.
If food service is involved on your trip, our guides all carry food handler permits and we are regulated to the strictest standards just like a restaurant.
On overnight river trips, we set up two hand-washing stations. One near the toilet facility and the other near the kitchen. These stations allow a person to wash their hands without the need to touch any surfaces after the washing is completed. It is our policy that no one may come to the meal serving table without having first washed their hands with soap and water followed by the use of hand sanitizer.
Of course, due to this specific virus, we will be even more vigilant in our efforts to keep surfaces clean, require frequent hand-washing, and practice safe handling of food and anything else that has the potential to spread viruses. In addition to our on-river sanitation protocols, all of our equipment is sanitized (including vehicles and boats) between trips.
Our trips occur in remote, backcountry locations. This gives our trip two distinct advantages: 1. We operate in an “open air” environment. Potential contaminants are more naturally dispersed. 2. We rarely interact closely with other groups. These factors give us great control over our immediate environment.
3. What if, at the time of my departure, I am unable to travel due to a ban or restrictions imposed by federal, state or local agencies?
We have relaxed our 30-day cancellation policy for our day trips. You can now reschedule or cancel without any penalty up to 48 hours prior to your scheduled departure.
Regarding multi-day trips, if an official travel ban has been issued that does not allow you to travel to or from your point of origin, Moab Adventure Center will allow you to use the full value of your non-refundable payments as a credit for a future trip. Credits may be applied to the same trip for any available departure through 2022. Please note that no refunds for any unused portion of credit will be given. Give us a call to discuss your particular reservation and options that you have.
4. If I cancel or reschedule, will Moab Adventure Center cover my pre and post-trip flight costs, rental car expense or hotel costs?
In the event of any cancellation or rescheduled trip, you will be responsible for cancellation or change fees related to pre or post-trip flights, rental cars, hotels, etc.
6. What if Moab Adventure Center cancels my trip?
If Moab Adventure Center is unable to operate any day trip, a full refund will be provided.
If the Moab Adventure Center chooses to cancel a multi-day trip for any reason, you may receive a refund of the full amount less the deposit, or use the full value of your non-refundable payments as a credit for a future trip. Credits may be applied to the same trip for any available departure through 2022. Once an alternate trip is booked, it will be subject to standard cancellation policies.
7. What if I’m planning to make a new reservation with Moab Adventure Center?
All policies stated here will also apply to new reservations for the 2020 season. You may always check availability of all our trips online. Please don’t hesitate to reach out to us if you have additional questions.
Thank you for your support and trust. The Moab Adventure Center and its parent company, Western River Expeditions, have been family owned and operated for 59 years. We consider our employees and our guests to be part of our extended family. These are challenging circumstances, and like any family, we will endure this and any other challenge we face together. We're glad to have you with us!
We look forward to seeing you in Moab soon!